OWATC Jobs

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Summary
The Desktop Support Specialist will be the primary point of contact for all IT requests and will escalate them to the IT Manager as needed. Candidates should be able to work in a fast-paced, results focused environment where quality and accuracy requirements are high. This is very much a team environment. We are looking for a candidate who can thrive in a cross functional team aspect and add value. Apply today if you’re looking for a job that will help you learn new skills and provide career growth opportunities.

Benefits

• Competitive pay with regular pay increases
• Tuition and certification reimbursement
• Cross training and growth opportunities
• Exceptional facility that is clean, safe, organized and well lit
• Employee Assistance Program (EAP) including free counseling for employees
• Retirement saving plan with 401K company match program
• Your safety is our priority – safe and clean workplace that goes above required guidelines
• Regular staff meetings to increase communication
• Summer and Holiday Parties
• Employee recognition
• Monthly social events
• Free coffee, tea, and espresso
• Onsite food market

Qualifications & Skills

• High School Graduate or Equivalent.
• Experience working with Mac and PC.
• Excellent personal computer and business solutions software skills.
• Strong interpersonal skills for interacting with support personnel, and upper management.
• Exceptional analytical and problem solving skills.
• Good planning and organizational skills to balance and prioritize work.

Responsibilities & Duties
You will categorize and perform initial troubleshooting on issues from end-users on the following systems:

• Windows10
• MacOS
• Microsoft 365 apps (Word, Excel, PowerPoint, Outlook)
• RDP
• Active Directory
• Video Conferencing/Phone System
• Basic Networking Issues
• Printer Setups
• Other systems, as needed
• You will be involved with tracking and organizing IT hardware inventory and software licensing and creating documentation of processes.

Pay & Schedule

• 8:00 am – 4:30 pm, Monday – Friday
• Hours may vary slightly depending on business needs and demands.
• Pay is $15-22 per hour, DOE.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities. While performing the duties of this job, the employee is regularly required to sit, walk, talk and/or hear. The employee must also occasionally lift and/or move up to 25 pounds. Works from a normal office setting; however, performs a significant amount of time on the production floor of the facility. May need to work in a variety of temperatures. The noise level in the work environment may range from moderate to loud.