OWATC Jobs

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Summary
Maise is expanding its IT Services team and we are looking to add a Jr Help Desk Technician to work in our Brigham City office. This is NOT a remote position. This analyst position will work with other key personnel in a small team environment. This is an excellent entry level position working in security operations within an organization.

Daily Functions

• Answer phones and respond to computer service issues and problems.
• Maintain and operate software to protect systems and information infrastructure.
• Gather and correlate data from multiple device management systems and identify devices of concern and coordinate with other team members the remediation of those devices.
• Assist in performing reoccurring tasks and maintenance items proactively
• Research security enhancements and make recommendations to administration.
• Stay up-to-date on information technology trends and security standards.
• Participate in technology planning efforts and new initiatives.
• Support all information systems staff in accomplishing their assigned responsibilities.
• Assist with maintenance configuration documentation.
• Assist with best practices in change management schedules and controls.
• Assist with effective and timely communication with employees, vendors, and partners.
• Assist with cybersecurity awareness and training initiatives.
• Other duties as assigned.
• This position requires punctual and regular daily attendance at work location.

Minimum Qualifications

• Associates degree in STEM related field, Information Systems or related degree.
• Familiarization with Microsoft and Google technologies and services.
• Knowledge of system monitoring and incident response.
• Knowledge of risk analysis and risk mitigation strategies.
• Knowledge of networking technologies and networking protocols.
• Understanding of Defense in Depth strategies.
• Knowledge of computer operating systems such as Windows, MacOS and Linux.
• Determination to work through complex technical troubleshooting and analysis processes.
• Knowledge of industry-standard change management practices.
• Effective communication, decision-making, interpersonal and analytical skills.
• Competence in reading, writing and advanced mathematical principles and logic.
• Must be self-motivated and proactive in completing tasks with minimal direction.
• CompTia A+, Network+, and Security+ certifications
• Not required, but desired, Microsoft MD-102 Certification