OWATC Jobs

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Summary/Basic Function
This part-time job includes providing specialized support for the Canvas Learning Management System while collaborating with other departments such as the Library and Testing Centers to provide support for digital learning and testing environments. It will also include the remediation of documents for Accessibility purposes in addition to other technical issues for Faculty, Students, and Staff via phone, email, ticketing systems, and walk-ins.

Required Qualifications

• Requires basic computer experience (Microsoft Office, Microsoft Windows and Mac operating systems, and various browsers.)
• Also requires the ability and willingness to learn from written and oral instructions. Need to know how to ask clarifying questions to best determine how to route calls. Requires good customer service and communication skills as well as the ability to learn how to troubleshoot a variety of educational software issues. Hands on training will be provided.

Preferred Qualifications

• Prefer past customer service experience and excellent computer troubleshooting skills.
• Experience as an online student.
• Familiarity with issues common to Internet browsers.