OWATC Jobs

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About the Role:
Torus systems are constantly communicating, sending real-time information from the field to our monitoring team. As a Field Technician in the Rapid Response Unit (RUU), you respond to real-time alerts and perform proactive maintenance. You ensure that our systems operate safely, reliably, and to their performance goals. Working closely with Torus Overwatch Command (TOC), you’ll resolve issues quickly – Valuing Speed & Quality Equally – documenting site conditions, and ensuring a consistent, high-quality, white glove customer experience.

Responsibilities:

• Respond to system alerts dispatched by TOC, conducting on-site diagnostics and resolution
• Perform routine maintenance, scheduled inspections, and field-based component replacements
• Assist in commissioning, troubleshooting, and warranty service of Torus energy storage systems
• Document service actions, site conditions, and asset performance with accuracy and clarity
• Escalate complex issues to TOC Engineers and collaborate on root cause investigations
• Support regional coverage as part of a rotating 24/7 on-call schedule
• Maintain tools, vehicles, and safety equipment in compliance with company and regulatory standards
• Following all safety procedures, including use of PPE and adherence to lockout/tagout (LOTO) protocols.

Required Experience:

• 1+ years of experience performing comprehensive electrical work, including system installation, maintenance, and troubleshooting, in compliance with safety regulations and code requirements.
• 2+ years working with energy systems such as battery energy storage systems (BESS), flywheel energy storage systems (FESS), and commercial HVAC equipment. Including troubleshooting, maintenance, and system integration in the field.
  Working knowledge of AC/DC systems, electrical safety, and energy storage equipment.
• 2+ years working with PV systems, including site-level troubleshooting and inverter support, string testing, assess array performance, and inspect PV balance-of-system components.
• Strong problem-solving skills and comfort with working independently in the field.
• Ability to read electrical diagrams, interpret system dashboards, and follow SOPs.
• Effective communication with both technical and non-technical stakeholders.
• Familiarity with communications hardware (e.g., routers, gateways, cellular modems) and basic cybersecurity practices related to field-deployed energy systems, including secure equipment handling, network connectivity, and data integrity.

Preferred Experience:

• Electrician Apprentice License
• Certifications in safety standards (e.g., OSHA, NFPA 70E) and renewable systems (e.g., NABCEP)

What We Offer:

• Competitive pay and benefits
• Consistent work
• Opportunities for growth
• Supportive and skilled crew
• Projects that make an impact