OWATC Jobs

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Position Summary
Do you enjoy solving problems and helping others with technology? Join our IT team as an Information Technology and Telecommunications Technical Support Technician, where you’ll be the go-to resource for faculty and staff needing tech support.

In this role, you’ll provide friendly, knowledgeable assistance through tickets, phone, email, chat, and in-person support. Whether it’s unlocking accounts, resetting passwords, or troubleshooting issues, you’ll help keep our campus running smoothly by following clear policies and procedures.

This is a great opportunity for someone who loves technology and enjoys working in a collaborative, service-oriented environment.

Reports to the Director of Information Technology and Telecommunications.

Essential Functions

• Respond to technical support requests from faculty and staff through phone, email, chat, helpdesk ticketing system, or in-person interactions.
• Troubleshoot and resolve hardware, software, network connectivity, and account login issues across various platforms.
• Assist users with password resets, account unlocks, and access permissions in accordance with established IT policies and procedures.
• Install, configure, image, and deploy Windows computers and software packages.
• Maintain and update internal IT documentation and standard operating procedures.
• Maintain the IT asset inventory, including receiving, tagging, and entering newly received equipment into inventory systems.
• Organize and process all incoming IT equipment and prepare devices for deployment.
• Provide evening on-site IT support for faculty and staff as scheduled.
• Log, prioritize, and track technical support requests and resolutions using helpdesk software.
• Handle sensitive and confidential information with discretion and professionalism.
• Stay current with emerging technologies and make recommendations for system or process improvements.
• Perform other duties as assigned.

Requirements

• Must possess a high school diploma or equivalent. Preference will be given to applicants with post- secondary education.
• Demonstrate effective communication skills and advanced organizational skills.
• Aptitude and desire to quickly obtain new skills and undertake challenges.
• Excellent customer service skills.
• Professional, responsible, friendly, and able to work in an educational institution.
• Must possess excellent written, verbal, and interpersonal communication skills.
• Must be proficient in business computer software applications, specifically Microsoft Office.
• Ability to work independently, manage multiple work assignments, and meet deadlines.
• Ability to work with individuals of all racial, ethnic, and socio-economic backgrounds.
• Spanish speaking proficiency desirable.

Work Hours: Monday through Thursday: 1:00 PM to 7:00 PM