R&O; Construction is excited to share a part-time Virtual Customer Service Representative opportunity with students and alumni. This flexible role is ideal for Construction, Business, Digital Design, YouthBuild Construction Technology, and Software Development students seeking professional experience while balancing academic commitments.

This role offers a flexible schedule, allowing individuals to work approximately 20 hours per week, making it ideal for balancing work and academic commitments. The position provides a competitive hourly rate of $30.00, which amounts to around $600.00 per week.

Position Overview

The Virtual Customer Service Representative will be responsible for delivering exceptional customer support through various virtual communication channels. This role requires excellent communication skills, problem-solving abilities, and a customer-focused mindset. The representative will handle inquiries, resolve issues, and provide service information to ensure a positive customer experience.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Document customer interactions and maintain accurate records of inquiries and resolutions.
• Collaborate with team members and escalate complex issues when necessary.

Qualifications:

• Strong verbal and written communication skills.
• Ability to work independently and manage time effectively in a remote environment.
• Customer-oriented with excellent problem-solving skills.
• Basic computer proficiency and familiarity with virtual communication tools.
• Previous customer service experience is a plus but not mandatory.

Work Schedule and Compensation:

• Flexible part-time schedule, approximately 20 hours per week.
• Competitive hourly rate of $30.00, equivalent to $600.00 per week.
• Remote work opportunity, allowing work from any location with internet access.

Interested students or alumni are encouraged to submit their resumes to Mrs. Martha Lamarr at MarthaGroup@contractor.net.

We look forward to connecting with qualified candidates eager to contribute to a dynamic customer service team!