Position Summary

The Testing Center Specialist I plays an important role in supporting student success and fostering a welcoming environment at Ogden-Weber Technical College. In alignment with OTECH’s values of Community, Learning, and Integrity, this position is responsible for welcoming and checking in test candidates, verifying identification, and proctoring a variety of exams while ensuring all testing policies and procedures are followed. The specialist provides excellent customer service while working collaboratively with students, instructors, and College staff to maintain a secure, efficient, and courteous testing environment that supports learning and fairness for all test takers.

This position works under the direction of the Testing Center Coordinator.

Essential Functions
1. Maintain the integrity and security of testing and the Testing Center by following all security and privacy protocols.
2. Enforce security protocols to prevent cheating, including verifying examinee identity, monitoring for unauthorized materials, and preventing communication between examinees.
3. Greet the tester, verify ID, provide instructions to students regarding their test, seat the candidate, and launch the test. Proctor test and monitor the candidate and the testing lab.
4. Maintain the cleanliness of the testing area.
5. Operate office equipment.
6. Work with and protect confidential information.
7. Operate electronic mail and messaging systems.
8. Accurately organize and file test materials in both paper and electronic formats.
9. Look up student and other information in the college’s Student Information System.
10. Enforce required policies and procedures firmly and courteously.
11. Provide accurate and consistent information clearly and articulately.
12. Provide excellent customer service to all visitors to the testing center.
13. Perform duties with limited supervision.
14. Incumbent shall perform other duties as assigned

Requirements
Education and Experience Required:
1. One (1) year of customer service experience required.
2. High school diploma, or equivalent.
3. Proficiency in maintaining a quiet, comfortable, and confidential environment.
4. Proven ability to handle sensitive information with confidentiality and discretion.
5. Demonstrated problem-solving, communication, and interpersonal skills.
6. Attention to detail with an ability to organize duties and establish priorities.
7. Demonstrated customer service skills in highly interactive service environments.
8. Ability to work autonomously under pressure, managing multiple client interactions.
9. Proven track record of dependability and maintaining consistent performance.
10. Working knowledge of Microsoft Office software applications.
11. Experience working in a testing environment is desirable.
12. Spanish-speaking proficiency desirable.

Physical Requirements:
1. Typically, the employee may sit comfortably to perform work; however, there may be some walking, standing, bending, carrying light items, etc. Special physical demands are not required to perform the work.
2. Risks found in the typical office setting, which is adequately lighted, heated, and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
3. Consistent attendance is essential to fulfilling the role’s responsibilities and maintaining a productive work environment.

Additional Information
WORKING HOURS 

Monday-Thursday 8:00 am-1:00 pm and Friday 8:00 am-4:00 pm.

CONDITIONAL OFFER: 
A conditional offer of employment will be made pending satisfactory completion of a background investigation.

We are an Equal Opportunity Employer, and qualified applicants from all backgrounds are encouraged to apply.